Meet veteran Transition Planning Consultant, Kyrsten Johnson. Kyrsten has 20+ years of experience in the healthcare industry as a Program Manager, Client Services Leader, and Transition Planning Consultant, including experience in leading teams through operational redesign/future-state planning, change management activities, and relocation planning. Kyrsten joins Mazzetti as an Associate Principal and Director of Transition Planning Services, part of our Mazzetti+GBA Technology Division, based in Southern California.
“After meeting Kyrsten a few years back, we stayed in touch because we had an easy collaboration and respect for what we could do together. Her dedication to Mazzetti’s mission and how we collaborate with our clients is an easy match, and we have already seen how she and her team can move the needle for our clients.” – Jeff Looney, Technology Division Leader
Kyrsten understands the full arc of services required to plan for, coordinate, and execute successful transitions into new environments. A motivational problem-solver, she enjoys helping clients visualize their new environment and navigate their required changes to thoughtfully plan new, more efficient ways of working. She is devoted to assisting hospital staff stay whole during difficult activations to ensure they stay focused in delivering excellent patient care.
Discover more about Kyrsten below…
HOW DID YOU GET INTO YOUR SPECIFIC LINE OF WORK? WHAT ABOUT THIS ROLE EXCITES YOU?
As a child with severe asthma, I was in hospitals more than I was at home. Because of that experience, I believe the medical field greatly appealed to me, along with art, design, and systems programming as I was bedridden and limited in my activities. The blend of my experience and education proved useful when blended for my adult desire to start my own firm when I turned 30. The business focused on helping hospitals navigate the complex management of opening new facilities with a team of PMP experts, nurses, and my background in designing applications with user-friendly interfaces.
My new role at Mazzetti is exciting — combining Transition Services with Medical Equipment Planners and IT Consultants really differentiates the firm and allows for true communication between the owner/staff, architect and construction firms. Managing issues as a group mitigates risks and reduces change orders, which in turn really helps owners. Thanks to Mazzetti’s in-house Software Design Studio, we are able to efficiently manage all tasks, schedules and issues via custom-built software; externally, we are able to share all project files seamlessly, avoiding endless email attachments and allowing solid, secure version control. (Check out more about the external software, M+Partner, here.
TELL US ABOUT A MEMORABLE PROJECT.
My team encountered a client who had a very small budget, because they had not known (as many don’t) what the transition costs should be for their replacement hospital. They said we should only work with the clinical staff on operations, leaving the non-clinical staff to figure out their own transition tasks. We knew we wouldn’t succeed without everyone’s involvement, so we devised a creative solution. We bundled some clinical operations together (such as OR, SPD, PreOp/PACU) and met with them as a group to save meeting times, then created a list of support services tasks for each department to follow that matched the project schedule, meeting with them in groups as well. The result — everyone was involved and felt included, and we met the client’s budget to succeed in the transition.
WHAT EXCITES YOU MOST ABOUT YOUR LINE OF WORK?
Being able to lead people through complex undertakings that require tough changes and so many tasks to handle is very rewarding. Because we have a process and plan for such projects, my team and I know what comes when, and we have tools and templates to ease the burden… and the staff are always grateful. That’s the best part. After years of planning together and sharing the experience, once we reach the end of the project it’s so gratifying to see the staff enjoy their new space and to have been a part of that journey.
WHAT BROUGHT YOU TO MAZZETTI?
I was introduced to Mazzetti a few years ago, and the interaction stayed with me. The open, honest nature of the people, the camaraderie they share, it’s palpable. I also admire the commitment to having more women aboard the engineering practice and leadership’s focused efforts toward sustainability, philanthropy, and improving the overall functionality of healthcare systems.
WHAT ARE YOU MOST EXCITED ABOUT FOR THE FUTURE OF MAZZETTI?
Having Transition Planning Services under the one roof with all of the current expertise really helps clients achieve the one-stop-shopping that is helpful with consultants, plus the continuity and communication we can bring together to a newly-built project!
WHAT IS YOUR UNIQUE (OR GREATEST) VALUE YOU BRING TO CLIENTS? TO THE INDUSTRY? (I.E. WHY SHOULD CLIENTS WANT YOU ON THEIR PROJECTS?)
I can see projects from multiple angles thanks to my experience from many sides: designer, GC, owner, staff, consultant. My background is in program design, process improvement, and interface development with all of these geared toward problem-solving, which I dearly love doing. Healthcare has my heart. So, I have the most experience with this building type. In general, I excel at leveraging technology to do the heavy project management lifting, which saves clients time for personal interaction and planning needed to fully succeed in transition planning, regardless of facility type.
TELL US A LITTLE BIT ABOUT YOUR LIFE OUTSIDE OF WORK- WHAT ARE YOUR PASSIONS OR HOBBIES?
I have been a certified spin teach for 15 years, and I enjoy weight-lifting and inspiring others to fitness and health. Due to my asthma, cardio workouts are necessary, but I found a real passion for teaching others. I also love art, drawing, and design projects. I recently painted a new mural on my living room wall to “wake up” the room. I have two busy teenagers who make everything more interesting. I’m trying to share my joy of reading with them, but currently they prefer invigorating games of Slither on wide screens instead; or I love to watch them excel at basketball and soccer.
Discover more about Transition Planning Services–what’s in it for you? What’s most important?