Prior to my career in Transition Planning, I worked for nine years in hospital management and administration. More recently, my role on health care projects has included Project Manager, Transition Planning Consultant, and Move Manager. This work has included operational redesign, budget planning, move sequencing, patient move planning, and oversight of the move of furniture, equipment, and contents.
I pride myself on communication. I am an excellent listener — gathering information from clients to ensure we structure projects to meet their needs. In past projects, this has taken the form of restructuring/combining committee meetings, leading the patient move planning in different ways to match the leadership style of the hospital, and generally being a knowledgeable resource for client questions. My listening skills also help me to ask good questions. For instance, every client has its own “language” and acronyms. At the beginning of projects, it’s always a learning curve as to what the client is talking about!
One of the best days of any project is the day the building opens. With inpatient towers or full hospital moves, that includes relocating the patients in one day. Every time I start the patient move plan with a facility, they always say “we move patients all the time”. But do they move 30, 50, 100 or more in one day? To ensure patient safety, every aspect of the move is planned, and we think we know how it’s going to go. I had one such client that was moving their three ICUs into their new tower. The ICU that was moving first was sure they would move their 20 patients within 3 hours. But before they could move, one of their existing Medication Dispensing Units had to be moved and running – which didn’t happen due to a missing data cable. Because we had a solid plan in place, we were able to move the other two ICUs first, then move the original “first” ICU.
I have immense respect and awe for the staff with whom I work, especially those in direct patient care. It is a role, I know, I could never play. I always love completing projects and the resulting feeling that I’ve had a hand in caring for the people in that community. That’s the most important part of what I do.